Effective: June 30, 2025

1. Shipping Carriers

We partner with USPS, DHL, EMS and trusted local postal services to deliver your orders safely and swiftly.

2. Order Processing

Payment Confirmation: Orders enter our processing queue once full payment is verified.
Cut-off Time: Orders placed by 5:00 PM Eastern Time (GMT-5:00; New York) on a business day (Mon–Fri) will begin processing the same day. Orders received after 5 PM ET will roll over to the next business day.

3. Business Days & Holidays

We process shipments Monday through Friday, Eastern Time, excluding the following U.S. public holidays:

New Year’s Day (January 1)
Presidents’ Day (3rd Monday in February)
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (1st Monday in September)
Thanksgiving Day (4th Thursday in November)
Christmas Day (December 25)

4. Estimated Time of Arrival (ETA)

Your ETA is calculated as:

ETA = Handling Time + Transit Time

Service Type	Handling Time	Transit Time	Shipping Fee	Fulfillment Days
Standard	1–3 business days	7–25 business days	$4.99	Mon–Fri
Expedited	1–2 business days	7–12 business days	$24.99	Mon–Fri

Note: These are estimates and cannot be guaranteed. Once your package ships, you’ll receive a tracking number via email.

5. Tracking Your Order

After payment and processing (~1–2 days), you will get an email with your tracking link.
Allow 3–7 days for the carrier to scan and display initial tracking information.
If you don’t see updates, the carrier likely hasn’t processed the scan yet—please check again in 24 hours.
Should your package exceed its ETA, contact our Support team for assistance.

6. Personalized & Custom Orders

Custom-designed or personalized products require extra time. Our designers will complete your request as quickly as possible—delivery estimates will be adjusted to reflect this additional design phase.

7. Shipping Restrictions

No shipping to: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses or any international destinations.
Returned Packages: Incorrect addresses or undeliverable parcels returned by carriers will be sent to our partners’ warehouses and disposed of.

8. Address Accuracy

Please double-check your shipping information before confirming your order.

We are not liable for packages delivered to the wrong address due to customer error.
Re-shipping fees apply for returns caused by incorrect or incomplete address details.
Once your parcel leaves our warehouse, any forwarding or redirection requests are at your own risk.

9. Need Help?

Your satisfaction is our top priority! If you have any questions or concerns about shipping, tracking, or delivery, please contact us:

📧 [email protected]
☎️ +1 (978) 737-8509
🕘 Support Hours: Mon–Fri, 9:00 AM–6:30 PM EST

Thank you for shopping with Drupid—we look forward to delivering your order promptly and securely!