Returns Policy

Last updated May 13, 2025

At Drupid (operated by Jason Faust), your satisfaction is our priority. If something isn’t right, we’ll do our best to make it right—quickly and with zero hassle.

1. Return Window & Eligibility

Personalized items are eligible only if they arrive damaged or defective.

2. What’s Covered & What’s Not

Covered

• Manufacturing defects (printing errors, damaged fabric, faulty zippers, etc.)
• Items damaged in transit
• Wrong style, size, or color sent by us

Not Covered

• Customer input errors (typos, incorrect images, wrong size or color chosen at checkout)
• Normal wear and tear or misuse
• Returns requested after 180 days

3. Return Shipping Cost

Return cost: $0.00

4. How to Start a Return

1. Contact Us First
   • Go to our Contact Us page or email [email protected] within 180 days of delivery.
   • Include:
   • Full name on the order
   • Order number
   • Detailed description of the issue
   • Clear photos of the problem
   • Whether you prefer a replacement or refund
2. Wait for Approval & Return Address
   Our support team will reply within one business day with next steps and the correct warehouse address.
3. Pack & Ship
   • Place the item(s) and a print-out of your purchase-confirmation email in a secure package.
   • Ship via your local post office or courier. Send us the tracking number so we can monitor the return.
4. Confirmation & Resolution
   • When your package arrives, we’ll inspect it and email you a confirmation.
   • Approved refunds are issued to your original payment method within 3–5 business days.
   • Replacements are put into production immediately and shipped free of charge.

5. Need Help?

Our support team is here Monday – Friday, 9:00 AM – 6:30 PM EST.
📧 [email protected] |

📞 +1 (978) 737-8509

We’re committed to a smooth, worry-free shopping experience. If you have any questions about returns—or anything else—please reach out at any time.