FAQ

Last updated May 13, 2025

Shopping Information

Question	Answer
How do I find a product?	Use the 🔍 Search bar at the top of any page, or browse by category from the main menu.
Can I save items to a wishlist?	Yes. Click “Add to Wishlist” on any product page to save it for later. Access all saved items under My Account › Wishlist.
How do I know if a product is in stock?	The product page shows real-time availability: • In stock: you’ll see an “Add to Cart” button. • Out of stock: you can sign up for an email alert when it’s back.
Can I check out as a guest?	Absolutely. Guest checkout requires only your shipping and payment details. Creating an account lets you track orders, store addresses, and receive member-only offers.

Question	Answer
What payment methods do you accept?	Visa, Mastercard, American Express, Discover, PayPal, and major debit cards.
Is my payment information secure?	Yes. Drupid.com uses 256-bit SSL encryption and is PCI-DSS compliant, so your card details are transmitted and stored securely.
Can I use a coupon code?	Yes. Enter your code in the “Coupon / Gift Card” field at checkout, then click Apply.
What happens if my payment fails?	You’ll see an error message and receive an email. Double-check card details or choose another method, then try again. If issues persist, contact support and we’ll help troubleshoot.

Question	Answer
What is your return policy?	We offer a 180-day return window from the delivery date for most non-sale items in new, unworn condition with tags attached.
How do I return an item?	1. Start a request via Contact Us or email [email protected]. 2. We’ll email you a prepaid label and instructions. 3. Pack the item with the invoice and ship it back.
Who pays for return shipping?	Return cost: $0.00. Drupid covers shipping for approved returns (defective, damaged, or incorrect items) and first-time size/color exchanges within the 180-day period.
Can I exchange an item?	Yes—size or color exchanges are free (one per order). Contact support with your order number and the desired variant, and we’ll arrange a replacement once the original is in transit.

Our customer-service team is available Mon – Fri, 9 AM – 6 :30 PM EST.
• Email: [email protected]

• Phone: +1 (978) 737-8509
• Address: Jason Faust, 1248 Lawndale Rd, Graham, NC 27253, USA

We’re always happy to assist!