Last Updated: June 16, 2025

Shopping & Account

Q: How can I locate a product on Drupid?
A: Try the search bar at the top of any page, or explore categories via the main menu.

Q: Is there a wishlist feature?
A: Yes! Click “Add to Wishlist” on a product page. View saved items under My Account › Wishlist.

Q: How do I know if an item is available?

• In Stock: You’ll see an “Add to Cart” button.
• Out of Stock: You can request an email notification when it’s back.

Q: Do I need an account to check out?
A: No—guest checkout only requires shipping and payment details. But signing up lets you track orders, save addresses, and access exclusive offers.

Payment Security

Q: What payment methods are accepted?
A: Visa, Mastercard, American Express, Discover, PayPal, and major debit cards.

Q: Is my payment information safe?
A: Absolutely. We use 256-bit SSL encryption and comply with PCI-DSS standards to keep your data secure.

Q: Can I apply a coupon or gift card?
A: Yes—enter your code in the “Coupon / Gift Card” field at checkout and click Apply.

Q: What if my payment is declined?
A: You’ll receive an on-screen error and an email alert. Check your card details or try another method. If you’re still stuck, contact support.

Shipping Details

Q: Which carriers do you use and how long will delivery take?
A: We ship via USPS, DHL, EMS, and trusted local services.

• Standard: 1–7 business days processing + 14–21 business days transit ($4.99)
• Expedited: 1–7 business days processing + 10–15 business days transit ($14.99)

Q: When will you process my order?
A: Orders placed by 5:00 PM ET (GMT-5:00; New York) are processed the same day; later orders go out the next business day.

Q: How can I track my shipment?
A: After processing (1–2 business days), you’ll receive a tracking link via email. Allow 3–7 days for the carrier to scan your package into their system.

Q: Do you ship everywhere in the U.S.?
A: We ship to all continental states except Alaska, Hawaii, Puerto Rico, Guam, and U.S. Virgin Islands. We do not deliver to APO/FPO or international addresses.

Returns & Exchanges

Q: What is your return window?
A: You have 180 days from delivery to return most non-sale items in original, unworn condition with all tags attached.

Q: How do I initiate a return or exchange?

1. Contact us via Contact Us or email [email protected].
2. We’ll send you a prepaid label and instructions.
3. Pack your item with the invoice, ship it back, and share the tracking number.

Q: Who covers return shipping?
A: Return cost: $0.00. We pay return postage for defective, damaged, or incorrect items—and for one size/color exchange per order.

Cancellations & Refunds

Q: Can I cancel or change my order?
A: Yes—free cancellations or modifications within 24 hours of purchase. After that, orders enter production and cannot be altered.

Q: How are refunds handled?

• Once we receive and inspect your return, refunds (including original shipping) are processed within 2 business days.
• It may take your bank 10–15 days to post the credit.

Q: What if I ordered the wrong address?
A: Please double-check your shipping details—Drupid isn’t responsible for packages lost due to incorrect addresses. You’ll be responsible for any reshipping fees if an order is returned.

Need More Help?

We’re here Mon–Fri, 9:00 AM–6:30 PM EST:

• 📧 [email protected]
• ☎️ +1 (978) 737-8509
• 🏢 Jason Faust, 1248 Lawndale Rd, Graham, NC 27253, USA

Feel free to reach out—we’re always happy to assist!